Last updated: 22.08.2024.
Information about the seller
SHARING j.d.o.o. for advertizing and trade (hereinafter: Seller, Forworacco or Company)
Sharing j.d.o.o.
Svetonedeljska 48, 10431 Sveta Nedjelja, Croatia
web site e-mail: support@forworacco.com
e-mail address for submitting complaints: support@forworacco.com
phone: + 385 91 6153 620
The company is registered in the court register of the Commercial Court in Zagreb, SIN: 081460499, IDN: 5645140, VAT ID: HR46773958451, share capital of the company: EUR 1.33, paid in full
Business bank account: Privredna banka Zagreb d.d., Radnička cesta 50, 10000 Zagreb, Croatia, IBAN: HR8323400091111200083
Introductory provisions
These Terms of Use also represent a pre-contractual notification in the manner regulated by the Consumer Protection Act.
A consumer is any private person who enters into a legal transaction or acts on the market outside of his trade, business, craft or professional activity.
These Terms of Use regulate the relationship between the consumer and the Seller, and between all other users of the Seller’s website who are not considered consumers in the sense of the Consumer Protection Act.
When you order products on the website www.forworacco.com as a legal entity, you are not considered a consumer and the sections of these Terms of Use that refer to the right to unilaterally terminate the contract, and to notification of the method of written consumer complaint, do not apply to you.
In that case, the relevant provisions of the Obligations Act and the Electronic Commerce Act and other applicable regulations apply to you. The seller can, according to his choice, provide the legal entity with the rights that the buyer who is a consumer has in each specific case.
Means of remote communication are all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the Internet and e-mail.
The content of the website www.forworacco.com is available in Croatian and English. The official languages for concluding sales contracts are both Croatian and English, and Croatian law applies to sales contracts, unless the applicable regulations state otherwise.
Definitions of Terms Used in These Conditions
Forworacco – the website www.forworacco.com owned by the Seller
User – any user of the website and/or the services available on the website
Customer – any person who has registered their information after reviewing the available services and ordered/purchased a service available on Forworacco.com. The Customer can be either a Host or a Guest.
Host – a person who advertises accomodation on the website
Guest – a person who searches and, if applicable, books the available accomodation through website
Advertising Package – advertising service with its associated content, features and service price, that can be purchased on Forworacco.com
Account Registration Data – data used to identify each individual User, including name, user identification number, email address, and password.
Price – the price of the advertising service and the rent price of accomodation displayed on Forworacco.com
Accommodation – the Host’s accommodation unit listed on the website
General Provisions
Please read these Terms of Use carefully before using Forworacco website ( hereinafter referred to as Forworacco or the Website ). They represent a legally binding agreement between you (“Customer,” “User,” “Host,” or “Guest”) and the Seller ( Seller, Forworacco, Company ) that governs your use of this Website and the services available on the Website. These Terms of Use regulate the rights and obligations related to the purchase of services through the Seller’s online store and the rights and obligations arising from the conclusion of a distance selling agreement between you as the end customer and the Seller’s online store. They are considered an integral part of such agreements in relation to the terms and manner of ordering services, service prices, payment methods, protection of the confidentiality of personal data, and other issues related to the use of the website. By registering your information on the Website or using any of the services provided by the Seller in any way, you agree to be legally bound by the provisions of the Terms of Use and are obliged to notify the Seller of all actions/orders taken and pay the appropriate fees. The Customer will be subject to the Terms of Use that are in effect at the time of the Agreement with the Seller. The Customer will confirm by marking the designated place during the order that they have read, fully understand, and accept the Terms of Use. If you do not accept all the provisions of these Terms of Use, you must not use or access the Website. The Seller reserves the right to amend these Terms of Use from time to time without notice. It will be considered that you have read and accepted these Terms of Use, including all changes, each time you use the Website.
Registration on the Website requires the User to provide their email address and password, which constitute the Account Registration Data. The User may only have one username, and the username for the user account can only be used once for registration. It is the User’s responsibility to keep their Registration Data safe and confidential and not to disclose it to anyone else. You are responsible for all activities conducted using your user account, whether you authorized it or facilitated it. If you discover or suspect that any of your Registration Data or your User Account is known or being used unauthorizedly by a third party, you must immediately notify us via email at support@forworacco.com
By registering on Forworacco, Users allow the storage, use, and processing of contact information for the operation of the system, communication with customer support ( both by email and phone ), sharing contact information with parties interested in renting accommodation units ( potential Guest and Host ), and for the purpose of publishing Host contact information in the advertising space of the Website. The Seller undertakes to use this data only for the purposes for which it was obtained and in accordance with applicable regulations.
As long as there is an active subscription to any subscription advertising package, your User Account must be active. Only after the termination or expiration of the advertising package subscription, you will be able to deactivate your User Account.
Any disputes arising from the mutual relations of Website users ( arising from the truthfulness of user data or offer content, regarding the subject, price, or any other kind of relations or published details ) are resolved exclusively between users. Forworacco is not responsible for any damage of any kind resulting from such relationships.
The services available on this site are provided for the purpose of advertising accommodation units. The main purpose of the Seller is to provide advertising space, and it does not act as a real estate broker or property intermediary.
Only an adult and legally competent person can be a Customer. A contract on behalf of and for a minor or completely legally incapable person may be concluded by their legal representatives or guardians, and partially legally competent persons may conclude a contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for actions contrary to this provision.
If you register as a business entity, by agreeing to these Terms of Use, you declare that you are a person authorized to bind the business entity to these Terms of Use.
Links to third-party websites listed on Forworacco are not owned by the Seller, and these Terms of use do not apply to them. Visiting these sites is entirely at the User’s own risk, and the Seller bears no responsibility. The Seller will remove any link or content as soon as it becomes fully aware that it violates positive legal regulations or is in any way harmful or undesirable.
The Seller is in no way responsible for any damage the User may suffer by using Forworacco.com, unless the Seller’s liability is proven by mandatory regulations of the Republic of Croatia and/or the European Union. Customers bear the costs of using computer equipment and telecommunications services required to access Forworacco website.
Advertizing accomodation units on Forworacco
By submitting a listing on Forworacco.com, the Host agrees that their personal data will be published with their listing on Forworacco, depending on the selected advertising package. The published personal data can be seen by anyone with internet access.
The User can delete an active listing through their user interface at any time for any reason.
If the User removes the listing from the website’s advertising space, the Seller is not obliged to refund the payment for the purchased advertising package.
The Host guarantees the accuracy of the submitted accomodation unit details and their contact information under criminal and material liability. They are obliged to describe the space as accurately as possible on the Website, along with all the conditions they wish to apply and the characteristics of the accommodation unit. Such a description may include text, graphics, images, and other relevant content, and should contain details such as size, location, security, access, and contents of the space. All descriptions and details must be accurate, complete, up-to-date, and truthful.
The description must refer to only one accommodation unit. Advertising of multiple different accommodation units or services not directly related to the listed unit is not permitted.
The listed photographs must be photographs of the unit being offered for rent.
A User can submit only one listing for one accommodation unit. Changing the subject of advertising within the purchased advertising package is not permitted.
Publication of internet links on Forworacco: Only links to the user’s social media where content about the listed accommodation unit is published and links to a YouTube channel are allowed, but also only within the paid advertising package that includes this option. Links to sites that compete with Forworacco are not allowed. Forworacco reserves the discretion to control the published content and decide whether or not to publish a link.
By publishing a listing on Forworacco, the Host agrees to conscientiously respond to inquiries from potential Guests ( by phone, email, or integrated messaging system). The User must have an active email address where they regularly check their mail.
By publishing a listing, Hosts irrevocably authorize Forworacco to use, copy, publish, edit, adapt, and distribute this content free of charge in other media and on its social networks. Forworacco will not publish the user’s personal data in other media, only the content of the listing and a link to Forworacco website.
When publishing a listing or sharing any content and communicating through or in connection with the Forworacco website, it is prohibited to publish content that is false, misleading, illegal, offensive, harmful, threatening, racist, sexist, homophobic, or obscene, that abuses, harasses, defames, or in any way harms minors.
Content, sharing content, and posts about Forworacco that contain personal data of other persons without their express permission are also not allowed.
Users undertake not to publish content that is contrary to the law, other regulations, ordinances, and the Constitution of the Republic of Croatia or the country from which they originate or in which the listed accommodation unit is located.
Users especially undertake not to advertise accommodation units and provide services that would infringe the copyrights and related rights of third parties, the intellectual property of the Seller, or any third party.
It is prohibited to upload content containing viruses, trojan horses, worms, time bombs, bots, spiders, indexers, or any other code parts that can damage, modify, delete, interfere with, secretly intercept, access without authorization, or extract any system, data, or personal data, and any other content that creates liability for the Seller or causes it to lose (in whole or in part) the services of its internet service providers or other suppliers.
The Host is responsible for all posts, listings, messages, texts, displays, photos, videos, offers, other materials (hereinafter: content) posted on the Website, transmitted through the site, or electronically linked (via link) from the site, i.e., all content originating from them. Forworacco makes no warranties regarding the accuracy, completeness, or authenticity of such content. In the event of any claims by Guests or any third parties for damages or on any other basis related to the content provided by the Host, the Host fully assumes responsibility, as well as the obligation to take all actions to defend and protect the Website from such claims. The Host undertakes to reimburse the Website for any costs and all damages that may arise from claims by Guests and third parties, on any basis related to the content provided by them.
Forworacco reserves the right to delete, edit, modify, or not publish listings at its discretion that do not meet certain criteria or are contrary to these rules and conditions. Possible reasons include but are not limited to the following: obvious plagiarism, feedback from other Users regarding the accuracy of the published listing or suspicions about the integrity of the owner, empty or useless descriptions, unrealistic prices, false information, including but not limited to information about the existence of a valid insurance policy for the rented space, illegal or inappropriate use, when the listing in any way undermines the quality of the content, when demand is advertised, when there is suspicion of abuse of Forworacco website, violation of Article 22 of these Terms of Use.
Procedure for Concluding a Distance Sales Contract
The subject of this contract are the advertising packages available at https://forworacco.com/for-hosts/
Purchases are made by completing the designated form on the Seller’s website: https://forworacco.com/checkout/
Purchases can only be made by registered users of the website. If the User is not registered, the Seller will enable registration during the completion of the checkout form, where the buyer is required to enter all the necessary data to ensure uninterrupted delivery. After successful registration (with all required data correctly filled in), a notification of successful registration will be sent to the User’s email. The required personal data must be accurate, valid, and complete. To place an order, you need to follow the online purchase procedure by pressing the appropriate buttons in sequence (Add Listing/Add to chart/Proceed to Checkout/Place Order). After that, you will receive an email confirming the receipt of your order (“Order Confirmation”). Once the order is processed, we will notify you via email that the order has been processed (“Order Processed Confirmation”), and you will be issued an invoice for the received service.
Purchasing on Forworacco is possible 24 hours a day, 7 days a week.
If the Seller does not fulfill the contract within the timeframe, they will inform the customer in writing without delay. The customer has the right to terminate the contract only if they have given the Seller an additional reasonable period to fulfill it.
The procedure for concluding a distance sales contract is as follows:
Purchases are made by selecting and paying for a package that the Customer chooses based on a basic package description and specified features.
The customer can select the package he/she is interested in and read the available service description to independently decide if it meets their needs.
By clicking on the Add Listing button, the selected package is added to the cart. Placing the package in the cart does not mean it is ordered or purchased, but the Customer cannot add additional packages/services to the cart because a separate advertising package must be purchased for each accommodation to be advertised. The Customer can review the cart by clicking on the cart icon or he can continue with the payment process.
In this step, the required personal data of the customer must be entered. If the customer needs a tax invoice, he needs to request in by checking the box nex to ‘Add a note to your order‘ field. The necessary details for tax invoice include the company name, address and VAT ID numer.
The customer is required to enter the requested debit or credit card information in the designated fields. After that, the customer can click on the “Place Order” button to complete the purchase process. By proceeding with the purchase, customer confirms that he has read, understood and accepted these Terms of Use and our Privacy Policy.
After the Seller receives the order, he will send the Terms of Use to the buyer’s email address along with the order confirmation and order number, confirming that the customers’s order has been received and is being processed. The Terms of Use sent to the customer via email are binding on the contractual parties. After processing the order, the Seller will send an order confirmation and a confirmation of the concluded sales contract to the customers’s email address, and an invoice for the received service will be issued.
Immediately upon receipt of the order confirmation, the customer will be able to upload a listing to Forworacco through their Dashboard.
The Seller reserves the right to change the information, including the prices of advertising packages, on the pages without prior notice. Alongside the package image, there is a description of the product’s main features and its price. The Seller is not in the VAT system, and VAT is not calculated based on Article 90, paragraphs 1 and 2 of the Croatian VAT Act (Official Gazette No. 73/13).
To make the site as secure as possible and to prevent abuse, the Host will be offered the option to undergo a verification process, i.e., identity verification through an integrated solution for verifying identity and the validity of the identification document. Verification is conducted once by sending a link via email through which verification will be conducted. After verification, a review labeled “Verified Host” will appear in the Host’s ad note.
We use the Stripe Identity module for verification and checking personal documents. Stripe collects images of identification documents, facial images, ID numbers, addresses, and advanced fraud signals, and information about devices that connect to its services. Stripe shares this information with us and also uses it to operate and improve the services it provides, including fraud detection. You may also allow Stripe to use your data to improve Stripe’s biometric verification technology. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy. Stripe retains a copy of all data submitted as part of the verification. You can delete your data from Stripe’s servers or withdraw your consent by visiting https://support.stripe.com.
Prices and Fees
Registration on the Website is free of charge. Advertising accommodation units is charged, and the price depends on the chosen advertizing package..
All prices listed on the website are retail prices and are expressed in euros. The Seller is not subject to VAT, and VAT is not calculated based on Article 90, Paragraphs 1 and 2 of the Croatian VAT Act (Official Gazette No. 73/13).
The Seller is authorized to change the prices of advertising packages without prior notice. Additionally, the Seller is authorized to determine a price lower than the regular price for a particular advertising package and/or all advertising packages without prior notice, as well as for a specific payment method, including promotions, benefits for a certain group of Users, and seasonal discounts.
All financial transactions between the contracting parties will be processed through an electronic payment manager (“Stripe”) integrated into the Website. By using Stripe, you confirm that you have read and accepted the relevant sections of the Terms of Use related to that service, as well as Stripe’s terms of use and privacy policy.
Payment
- The User can pay for the services available on Forworacco using Visa, Mastercard, and Visa Premium payment cards or through SEPA direct debit if it suits them better or if they do not have acceptable debit or credit cards.
- By specifying the payment method during the purchase, you confirm to the Seller that you are authorized to use the payment method you specified and that all payment information you provided is accurate and precise. You also authorize the Seller to charge you for the Services using your payment method.
- The services available on Forworacco are charged as one-time payments or as subscription services, depending on the selected advertising package. In the case of purchasing a subscription package, you authorize recurring charges, and payments to the Seller will be made in the manner you selected and at the intervals you accepted until you cancel the subscription for the respective Service. You must cancel the services before the next billing date to avoid being charged for the continuation of services.
- By authorizing a subscription, you authorize the Seller to store your payment instrument and process such payments as electronic debits or fund transfers or as electronic withdrawals from the designated account (for SEPA direct debit payments) or as charges to your designated account (for credit cards or similar payments) (collectively, “Electronic Payments”).
- You also allow the Seller to use any updated account information related to the selected payment method provided by your bank or a particular payment network. You can manage stored payment methods in your dashboard. You commit to promptly updating payment method information in case of any changes so we can process transactions. If you request us to stop using your payment method and do not offer us an alternative payment method after we notify you to do so within a reasonable time frame, we may cancel your paid service for a good reason. Changes to payment accounts will not affect charges billed before the expiration of a reasonable period during which we could respond to payment account changes.
- If your selected payment method is SEPA direct debit, you declare and guarantee that your registered bank account is in your name and that you are authorized to register and use that bank account as a payment method. By registering or selecting your bank account as a payment method, you authorize the Seller to initiate one or more debits for the total subscription amount from your bank account (and to initiate one or more credits to your bank account as needed to correct errors, issue refunds, or for a similar purpose) and authorize the financial institution where your bank account is located to refuse such debits or accept such credits. You understand that this authorization will remain in full force until you remove the bank account information from your Forworacco account. By registering or selecting a bank account as a payment method, you confirm that you have read and understood these Terms and that you agree to them.
- Subscription fees are generally charged in advance for the corresponding subscription period. If any account is returned unpaid or any credit card transaction is declined, Forworacco reserves the right to charge any applicable return, decline, or insufficient funds fees. By accepting these terms of use, the User gives his/her irrevocable consent for the Seller to process any such payment as an electronic payment using stored payment method information. In the event that certain amounts were not previously processed for any reason, the Seller is entitled to charge the stored payment method at once for all previous billing periods for unprocessed amounts.
- If a certain amount is not charged to the registered payment method, we will send you a notice that we have not received the full payment amount on time. In that case, we have the right to suspend or cancel the Services if you do not make full payment in a timely manner. Cancellation or suspension of Services due to non-payment may result in the termination of the right to access the account and advertising package content, as well as the termination of the User account and deletion of all active listings.
Promotional Code
A promotional code is a benefit that the Seller may offer to all customers or to customers who meet or have met certain promotion criteria.
A promo code may be available to the Customer on the homepage Forworacco.com or in the advertisement section of the website at https://forworacco.com/listings/in the form of banners, news, on the Seller’s social networks, etc., or the Seller may deliver it directly to the Customer.
How to use a promotional code:
- Place the desired item in the cart
- Enter the promotional code in the ‘Add a coupon’ field on checkout page and
- Click apply
After the Customer applies the promotional code, its value is automatically deducted from the order price, and the Customer can continue with the purchase by clicking the “Place order” button.
Liability and Compensation for Damages
Liability of the Seller for issues for which legal liability cannot be excluded or limited will not be excluded or limited, and the rest of these Terms of Use are subject to this provision.
42. Liability for the compliance of advertising services with the advertising contract exists under the conditions described in this article.
The customer is obligated to inform the Seller of any non-compliance with the content of the advertising package or the advertising contract within two months from the day the defect was discovered.
If non-compliance with the contract is determined, the Seller may have one of the following obligations at the customer’s choice:
a) Remove the non-compliance
b) Reduce the price or refund part of the amount paid for the period for which the existence of non-compliance is recorded
The customer may terminate the advertising contract only if they have previously given the Seller an additional reasonable period to fulfill the contract.
The customer may also terminate the contract without providing an additional period if, after notifying the Seller of the defects, the Seller communicates that they will not fulfill the contract or if it is evident from the circumstances of the specific case that the Seller will not be able to fulfill the contract even within the additional period, as well as in the event that the customer cannot achieve the purpose for which they concluded the contract due to the Seller’s delay.
If the Seller does not fulfill the contract within the additional period, it is terminated by operation of law, but the customer may maintain it if they immediately declare to the Seller that they are keeping the contract in force.
43. The Company provides the Website and services “as is” and “as available.” All conditions, terms, representations, and warranties not expressly stated in these Terms of Use are excluded.
44. The Company makes no warranties, conditions, guarantees, or representations regarding the Website or services about the completeness or accuracy of any advice and information contained, sent, or received from the Website or any website linked to it; regarding any result or outcome of using the Website or Services, or that any of them will meet your requirements; or that the Website or Services and content on the Website or the server that makes it available are free from errors or viruses or other harmful components or that your use of the Website will be uninterrupted, timely, secure, or error-free.
45. All purchases through the Seller’s website are made entirely at your own risk. To the greatest extent permitted by applicable law, the Company and its agents, directors, investors, and employees exclude all liability for any claims, demands, damages, losses, costs, and expenses arising from or in any way connected with any agreement or any other arrangement that Users may have made in connection with this Website or the User’s use of the Website.
46. You rely on information provided by other Users at your own risk. The Company does not control, review, agree with, approve, or verify the availability, condition, or nature of the advertised accommodation unit, nor the accuracy, currency, truth, or completeness of information provided by Website Users. When using the Website, you should take precautions, exercise common sense, and practice safe trading.
47. You agree to indemnify the Company in case of any claims, liabilities, damages, losses, and costs, including, without limitation, reasonable legal and accounting fees, arising directly or indirectly from your breach of any of your obligations under these Terms of Use.
48. Without limiting any other remedies available to the Company under law or these Terms of Use, the Company may, at its discretion, suspend or terminate your account if it suspects you have engaged in fraudulent, illegal, or inappropriate activity or activity that violates these Terms of Use, in connection with the Website and the provided service. The Company may remove and/or prohibit ads you have uploaded.
49. If you are suspected of using the Website or our Services directly or indirectly to engage in any unlawful or criminal act, we will not hesitate to forward your full information and IP address to the police. Please see our Privacy Policy.
Use of Other Users’ Data
The Company provides Users with limited access to the contact information of other Users for the purpose of providing its services. You agree that under no circumstances will you disclose personal data about another User to any third party without obtaining our prior consent and the consent of the other User. You also agree to respond to any inquiries as soon as possible and ideally within 48 hours of receiving them.
You agree that with respect to identifiable information that can reveal the identity of other Users, which you obtain through the Website or through communication via the Website or transactions facilitated through the Website, and unless the other user agrees otherwise in writing, you will use such information solely and exclusively for communication related to the Website during the use of services offered through the Website, for complaints, and in accordance with applicable laws and regulations, including without limitation the Data Protection Act.
The Company does not tolerate spam or unsolicited commercial communication, and Users must not establish unsolicited contact with other users of the Website, except as expressly provided by these Terms of Use.
We reserve the right to monitor messages sent via the Website for the purposes of research, training, or identifying any violation of these Terms of Use.
Violation
- The Company has the right to limit your activity on the Website, immediately issue a warning, suspend or terminate your User account/registration, or any of the User’s posted accommodation units, and refuse to provide any Service to the User without prior notice for any of the following reasons:
a) The User violates these Terms of Use;
b) if the Company cannot verify or confirm the authenticity of the User information provided to it:
c) if the Company believes that the User’s actions may cause liability for the Website or financial loss to the Company;
d) if the Company at its sole discretion believes that it is in the best interest of the Website and other Users.
TERMINATION OF ADVERTISING SALES CONTRACT
- Unilateral Termination of Advertising Contract: In cases where the Customer is a consumer, meaning not a merchant or legal entity, they have the right to unilaterally terminate the distance selling contract within 14 days without stating a reason.
In the case of service contracts, as well as in the case of contracts for digital content that is not delivered on a physical medium, the period begins on the day of contract conclusion.
The Customer does not have the right to unilaterally terminate the contract if the service contract has been fully performed by the trader and the performance has begun with the consumer’s explicit prior consent and with their confirmation that they are aware that they will lose the right to unilateral termination of the contract from this section if the service is fully performed.
They also have no right to unilaterally terminate the contract if the subject of the contract is the delivery of digital content that is not delivered on a physical medium, if the performance of the contract has begun with the consumer’s explicit prior consent and with their confirmation that they are aware that they will thereby lose the right to unilateral termination of the contract.
If, at the Customer’s request, the execution of the service began during the period for unilateral termination of the Contract, the Customer is obliged to pay the Seller an amount proportionate to what was delivered until the moment the Customer informed the Seller of the unilateral termination of the Contract.
The remaining amount of the refund will be paid to the Customer without delay, and no later than 14 days from the day the Seller received the decision on unilateral termination of the contract.
The refund will be made in the same manner in which the Customer made the payment.
To exercise their right to unilateral termination of the contract, the buyer must notify the Seller of their decision to terminate the contract with an unequivocal statement sent by post (Sharing j.d.o.o., Svetonedjeljska 48, 10431 Sveta Nedjelja) or via email at support@forworacco.com, in which they will state their name and surname, address, phone number, or email address, and the number of the active subscription they are canceling, which is available to them in their user interface.
The buyer can also use the attached sample contract termination form from Annex 1 of these Terms of use or the Unilateral Contract Termination Form available at https://forworacco.com/unilateral-cancellation-form
The Seller will send the Customer a confirmation of receipt of the Unilateral cancellation form of the contract without delay by email to the address provided on the form.
- Your Cancellation of the Advertising Contract. In addition to the right to unilateral termination of the contract within 14 days from the date of the distance contract, you can cancel the advertising service for the subscription package later at any time by, sending a cancellation request to support@forworacco.com, or via a link that will be available in every payment confirmation you receive by email from Forworacco.
The cancellation of your service will take effect within 24 hours of receiving the cancellation request for the contract.
In the event of subscription cancellation, the customer is entitled to a refund under the following conditions:
a) Full refund for the current billing period
If the customer has paid for the advertising package and has not uploaded a listing related to the package Forworacco during the current billing period, he/she is entitled to a full refund for the billing period in which he/she canceled the subscription. The billing period is 30 days from the date of advertizing package purchase, and in the case of a recurring subscription billing model, it renews every 30 days.
The seller is not obliged to refund for previous billing periods that have been charged, if the Customer did not cancel the subscription during their duration.
b) Partial refund amount for the current billing period
The customer is entitled to a partial refund amount if the advertisement with the advertising package content is active for less than fifteen calendar days in the billing period. In that case, the buyer is refunded an amount proportionate to what was not delivered in the remaining number of days of the billing period, counting from the date of subscription cancellation. This means the following: if you purchased an advertising package at a price of 10.00 Eur and activated the ad on 03.05., and canceled the subscription on 13.05., you will be refunded the amount for the remaining 20 days of the billing period, (0.33 Eur/day x 20 days = 6.60 Eur)
c) No right to a refund
The customer is not entitled to a refund if it is a purchase of a one-time payment package after the expiration of 14 days, and if the advertising subscription package and the accompanying listing are active on Forworacco for fifteen or more calendar days of the billing period.
The refund will be paid to the customer without delay, and no later than 14 days from the day the Seller received the subscription cancellation.
The refund will be made in the same manner in which the Buyer made the payment.
Final Provisions
- Out-of-court Settlement of Consumer Disputes. In the event of a dispute, the Seller and the consumer, i.e., the Host legal entity and the Guest consumer, will resolve the dispute amicably, and if not possible, the court with subject matter and territorial jurisdiction in the Republic of Croatia will be competent, applying Croatian law.
Dispute resolution is possible before other mediation centers.
Consumer disputes can be resolved via the European Commission’s ODR platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR
All Users irrevocably agree that Croatian courts have jurisdiction to resolve any disputes or claims arising from or related to the Terms of Use and any documents referred to therein.
- Notice of the Method of Submitting Written Consumer Complaints. Consumers can send their complaints pursuant to Article 10 of the Croatian Consumer Protection Act to the Sell er via email at support@forworacco.com or by post to the address: Svetonedeljska 48, 10431 Sveta Nedjelja, Croatia
When submitting a complaint that is not sent by email, it is important to provide accurate information about your name and surname and address so that the Seller can deliver a response to you within the legal deadline.
The Seller must legally respond to the consumer’s complaint in writing no later than 15 days from the date of receipt of the complaint.
Privacy. The website has a Privacy Policy that is an integral part of these Terms of Use. Before using the Website, you are required to read and accept the Privacy Policy.
Intellectual Property. The Website and all intellectual property belonging to or associated with the Company, including any trademark or trade name, logos, and software, as well as all content on the Website (including, but not limited to, text, graphics, videos, music, sound, links, and software), is and remains at all times the property of the Company and/or used under license from suppliers and is protected by international treaty provisions and global copyright laws, and you agree not to infringe any such rights in any case.
Unless expressly permitted by these Terms of Use, you may not copy, reproduce, distribute, download, republish, transmit, display, adapt, modify, create derivative works, or otherwise extract or reuse any content in any way or any medium (including other websites) without our prior written consent. Nor do we grant you any express or implied right under any of our trademarks, copyrights, or other proprietary rights.
The company logo and any other image on the Website bearing the Company’s name are trademarks of the Company. They may not be used without our prior written consent.
All information and content you upload or otherwise send to the Website or the Company or other Users must not infringe on the intellectual property rights of third parties.
All information and content that you upload or otherwise send to the Website or to the Company or to other Users must not infringe upon any third-party intellectual property rights or any other legal rights. You agree and warrant that you own or have permission from the owner to use any data or content that you enter or send in the manner and for the purpose in which you enter or send it.
When you upload or send information or other content to or through the Website, you grant the Company a worldwide, non-exclusive license which does not imply a license for reproduction, editing, transmission, and publication of data or content for the purposes of these Terms of Use.
Third-Party Rights
The Terms of Use and the documents referred to in them are made for the benefit of the parties and their successors and are not intended to be enforced or to benefit anyone else.
We Are Not an Agency
Nothing in these Terms of Use is intended to, or will be deemed to, create a partnership or joint venture of any kind between any parties, nor does it make any party an agent of the other party for any purpose. No party will have the authority to act as an agent or otherwise bind the other party.
No Waiver
The failure of any party to enforce any provision of these Terms of Use will not be interpreted as a waiver of that provision and will not affect its right to enforce that provision.
No Assignment, Transfer, or Subcontracting
These Terms of Use are binding on the parties, and no party may assign, transfer, subcontract, or otherwise deal with any of its rights and obligations under this agreement without the prior written consent of the other party.
If you have any questions or inquiries regarding any of the services or products mentioned, please contact us at support@forworacco.com
Last updated: 22.08.2024.
Information about the seller
SHARING j.d.o.o. for advertizing and trade (hereinafter: Seller, Forworacco or Company)
Sharing j.d.o.o.
Svetonedeljska 48, 10431 Sveta Nedjelja, Croatia
web site e-mail: support@forworacco.com
e-mail address for submitting complaints: support@forworacco.com
phone: + 385 91 6153 620
The company is registered in the court register of the Commercial Court in Zagreb, SIN: 081460499, IDN: 5645140, VAT ID: HR46773958451, share capital of the company: EUR 1.33, paid in full
Business bank account: Privredna banka Zagreb d.d., Radnička cesta 50, 10000 Zagreb, Croatia, IBAN: HR8323400091111200083
Introductory provisions
These Terms of Use also represent a pre-contractual notification in the manner regulated by the Consumer Protection Act.
A consumer is any private person who enters into a legal transaction or acts on the market outside of his trade, business, craft or professional activity.
These Terms of Use regulate the relationship between the consumer and the Seller, and between all other users of the Seller’s website who are not considered consumers in the sense of the Consumer Protection Act.
When you order products on the website www.forworacco.com as a legal entity, you are not considered a consumer and the sections of these Terms of Use that refer to the right to unilaterally terminate the contract, and to notification of the method of written consumer complaint, do not apply to you.
In that case, the relevant provisions of the Obligations Act and the Electronic Commerce Act and other applicable regulations apply to you. The seller can, according to his choice, provide the legal entity with the rights that the buyer who is a consumer has in each specific case.
Means of remote communication are all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the Internet and e-mail.
The content of the website www.forworacco.com is available in Croatian and English. The official languages for concluding sales contracts are both Croatian and English, and Croatian law applies to sales contracts, unless the applicable regulations state otherwise.
Definitions of Terms Used in These Conditions
Forworacco – the website www.forworacco.com owned by the Seller
User – any user of the website and/or the services available on the website
Customer – any person who has registered their information after reviewing the available services and ordered/purchased a service available on Forworacco.com. The Customer can be either a Host or a Guest.
Host – a person who advertises accomodation on the website
Guest – a person who searches and, if applicable, books the available accomodation through website
Advertising Package – advertising service with its associated content, features and service price, that can be purchased on Forworacco.com
Account Registration Data – data used to identify each individual User, including name, user identification number, email address, and password.
Price – the price of the advertising service and the rent price of accomodation displayed on Forworacco.com
Accommodation – the Host’s accommodation unit listed on the website
General Provisions
Please read these Terms of Use carefully before using Forworacco website ( hereinafter referred to as Forworacco or the Website ). They represent a legally binding agreement between you (“Customer,” “User,” “Host,” or “Guest”) and the Seller ( Seller, Forworacco, Company ) that governs your use of this Website and the services available on the Website. These Terms of Use regulate the rights and obligations related to the purchase of services through the Seller’s online store and the rights and obligations arising from the conclusion of a distance selling agreement between you as the end customer and the Seller’s online store. They are considered an integral part of such agreements in relation to the terms and manner of ordering services, service prices, payment methods, protection of the confidentiality of personal data, and other issues related to the use of the website. By registering your information on the Website or using any of the services provided by the Seller in any way, you agree to be legally bound by the provisions of the Terms of Use and are obliged to notify the Seller of all actions/orders taken and pay the appropriate fees. The Customer will be subject to the Terms of Use that are in effect at the time of the Agreement with the Seller. The Customer will confirm by marking the designated place during the order that they have read, fully understand, and accept the Terms of Use. If you do not accept all the provisions of these Terms of Use, you must not use or access the Website. The Seller reserves the right to amend these Terms of Use from time to time without notice. It will be considered that you have read and accepted these Terms of Use, including all changes, each time you use the Website.
Registration on the Website requires the User to provide their email address and password, which constitute the Account Registration Data. The User may only have one username, and the username for the user account can only be used once for registration. It is the User’s responsibility to keep their Registration Data safe and confidential and not to disclose it to anyone else. You are responsible for all activities conducted using your user account, whether you authorized it or facilitated it. If you discover or suspect that any of your Registration Data or your User Account is known or being used unauthorizedly by a third party, you must immediately notify us via email at support@forworacco.com
By registering on Forworacco, Users allow the storage, use, and processing of contact information for the operation of the system, communication with customer support ( both by email and phone ), sharing contact information with parties interested in renting accommodation units ( potential Guest and Host ), and for the purpose of publishing Host contact information in the advertising space of the Website. The Seller undertakes to use this data only for the purposes for which it was obtained and in accordance with applicable regulations.
As long as there is an active subscription to any subscription advertising package, your User Account must be active. Only after the termination or expiration of the advertising package subscription, you will be able to deactivate your User Account.
Any disputes arising from the mutual relations of Website users ( arising from the truthfulness of user data or offer content, regarding the subject, price, or any other kind of relations or published details ) are resolved exclusively between users. Forworacco is not responsible for any damage of any kind resulting from such relationships.
The services available on this site are provided for the purpose of advertising accommodation units. The main purpose of the Seller is to provide advertising space, and it does not act as a real estate broker or property intermediary.
Only an adult and legally competent person can be a Customer. A contract on behalf of and for a minor or completely legally incapable person may be concluded by their legal representatives or guardians, and partially legally competent persons may conclude a contract only with the consent of their legal representative or guardian. The Seller bears no responsibility for actions contrary to this provision.
If you register as a business entity, by agreeing to these Terms of Use, you declare that you are a person authorized to bind the business entity to these Terms of Use.
Links to third-party websites listed on Forworacco are not owned by the Seller, and these Terms of use do not apply to them. Visiting these sites is entirely at the User’s own risk, and the Seller bears no responsibility. The Seller will remove any link or content as soon as it becomes fully aware that it violates positive legal regulations or is in any way harmful or undesirable.
The Seller is in no way responsible for any damage the User may suffer by using Forworacco.com, unless the Seller’s liability is proven by mandatory regulations of the Republic of Croatia and/or the European Union. Customers bear the costs of using computer equipment and telecommunications services required to access Forworacco website.
Advertizing accomodation units on Forworacco
By submitting a listing on Forworacco.com, the Host agrees that their personal data will be published with their listing on Forworacco, depending on the selected advertising package. The published personal data can be seen by anyone with internet access.
The User can delete an active listing through their user interface at any time for any reason.
If the User removes the listing from the website’s advertising space, the Seller is not obliged to refund the payment for the purchased advertising package.
The Host guarantees the accuracy of the submitted accomodation unit details and their contact information under criminal and material liability. They are obliged to describe the space as accurately as possible on the Website, along with all the conditions they wish to apply and the characteristics of the accommodation unit. Such a description may include text, graphics, images, and other relevant content, and should contain details such as size, location, security, access, and contents of the space. All descriptions and details must be accurate, complete, up-to-date, and truthful.
The description must refer to only one accommodation unit. Advertising of multiple different accommodation units or services not directly related to the listed unit is not permitted.
The listed photographs must be photographs of the unit being offered for rent.
A User can submit only one listing for one accommodation unit. Changing the subject of advertising within the purchased advertising package is not permitted.
Publication of internet links on Forworacco: Only links to the user’s social media where content about the listed accommodation unit is published and links to a YouTube channel are allowed, but also only within the paid advertising package that includes this option. Links to sites that compete with Forworacco are not allowed. Forworacco reserves the discretion to control the published content and decide whether or not to publish a link.
By publishing a listing on Forworacco, the Host agrees to conscientiously respond to inquiries from potential Guests ( by phone, email, or integrated messaging system). The User must have an active email address where they regularly check their mail.
By publishing a listing, Hosts irrevocably authorize Forworacco to use, copy, publish, edit, adapt, and distribute this content free of charge in other media and on its social networks. Forworacco will not publish the user’s personal data in other media, only the content of the listing and a link to Forworacco website.
When publishing a listing or sharing any content and communicating through or in connection with the Forworacco website, it is prohibited to publish content that is false, misleading, illegal, offensive, harmful, threatening, racist, sexist, homophobic, or obscene, that abuses, harasses, defames, or in any way harms minors.
Content, sharing content, and posts about Forworacco that contain personal data of other persons without their express permission are also not allowed.
Users undertake not to publish content that is contrary to the law, other regulations, ordinances, and the Constitution of the Republic of Croatia or the country from which they originate or in which the listed accommodation unit is located.
Users especially undertake not to advertise accommodation units and provide services that would infringe the copyrights and related rights of third parties, the intellectual property of the Seller, or any third party.
It is prohibited to upload content containing viruses, trojan horses, worms, time bombs, bots, spiders, indexers, or any other code parts that can damage, modify, delete, interfere with, secretly intercept, access without authorization, or extract any system, data, or personal data, and any other content that creates liability for the Seller or causes it to lose (in whole or in part) the services of its internet service providers or other suppliers.
The Host is responsible for all posts, listings, messages, texts, displays, photos, videos, offers, other materials (hereinafter: content) posted on the Website, transmitted through the site, or electronically linked (via link) from the site, i.e., all content originating from them. Forworacco makes no warranties regarding the accuracy, completeness, or authenticity of such content. In the event of any claims by Guests or any third parties for damages or on any other basis related to the content provided by the Host, the Host fully assumes responsibility, as well as the obligation to take all actions to defend and protect the Website from such claims. The Host undertakes to reimburse the Website for any costs and all damages that may arise from claims by Guests and third parties, on any basis related to the content provided by them.
Forworacco reserves the right to delete, edit, modify, or not publish listings at its discretion that do not meet certain criteria or are contrary to these rules and conditions. Possible reasons include but are not limited to the following: obvious plagiarism, feedback from other Users regarding the accuracy of the published listing or suspicions about the integrity of the owner, empty or useless descriptions, unrealistic prices, false information, including but not limited to information about the existence of a valid insurance policy for the rented space, illegal or inappropriate use, when the listing in any way undermines the quality of the content, when demand is advertised, when there is suspicion of abuse of Forworacco website, violation of Article 22 of these Terms of Use.
Procedure for Concluding a Distance Sales Contract
The subject of this contract are the advertising packages available at https://forworacco.com/for-hosts/
Purchases are made by completing the designated form on the Seller’s website: https://forworacco.com/checkout/
Purchases can only be made by registered users of the website. If the User is not registered, the Seller will enable registration during the completion of the checkout form, where the buyer is required to enter all the necessary data to ensure uninterrupted delivery. After successful registration (with all required data correctly filled in), a notification of successful registration will be sent to the User’s email. The required personal data must be accurate, valid, and complete. To place an order, you need to follow the online purchase procedure by pressing the appropriate buttons in sequence (Add Listing/Add to chart/Proceed to Checkout/Place Order). After that, you will receive an email confirming the receipt of your order (“Order Confirmation”). Once the order is processed, we will notify you via email that the order has been processed (“Order Processed Confirmation”), and you will be issued an invoice for the received service.
Purchasing on Forworacco is possible 24 hours a day, 7 days a week.
If the Seller does not fulfill the contract within the timeframe, they will inform the customer in writing without delay. The customer has the right to terminate the contract only if they have given the Seller an additional reasonable period to fulfill it.
The procedure for concluding a distance sales contract is as follows:
Purchases are made by selecting and paying for a package that the Customer chooses based on a basic package description and specified features.
The customer can select the package he/she is interested in and read the available service description to independently decide if it meets their needs.
By clicking on the Add Listing button, the selected package is added to the cart. Placing the package in the cart does not mean it is ordered or purchased, but the Customer cannot add additional packages/services to the cart because a separate advertising package must be purchased for each accommodation to be advertised. The Customer can review the cart by clicking on the cart icon or he can continue with the payment process.
In this step, the required personal data of the customer must be entered. If the customer needs a tax invoice, he needs to request in by checking the box nex to ‘Add a note to your order‘ field. The necessary details for tax invoice include the company name, address and VAT ID numer.
The customer is required to enter the requested debit or credit card information in the designated fields. After that, the customer can click on the “Place Order” button to complete the purchase process. By proceeding with the purchase, customer confirms that he has read, understood and accepted these Terms of Use and our Privacy Policy.
After the Seller receives the order, he will send the Terms of Use to the buyer’s email address along with the order confirmation and order number, confirming that the customers’s order has been received and is being processed. The Terms of Use sent to the customer via email are binding on the contractual parties. After processing the order, the Seller will send an order confirmation and a confirmation of the concluded sales contract to the customers’s email address, and an invoice for the received service will be issued.
Immediately upon receipt of the order confirmation, the customer will be able to upload a listing to Forworacco through their Dashboard.
The Seller reserves the right to change the information, including the prices of advertising packages, on the pages without prior notice. Alongside the package image, there is a description of the product’s main features and its price. The Seller is not in the VAT system, and VAT is not calculated based on Article 90, paragraphs 1 and 2 of the Croatian VAT Act (Official Gazette No. 73/13).
To make the site as secure as possible and to prevent abuse, the Host will be offered the option to undergo a verification process, i.e., identity verification through an integrated solution for verifying identity and the validity of the identification document. Verification is conducted once by sending a link via email through which verification will be conducted. After verification, a review labeled “Verified Host” will appear in the Host’s ad note.
We use the Stripe Identity module for verification and checking personal documents. Stripe collects images of identification documents, facial images, ID numbers, addresses, and advanced fraud signals, and information about devices that connect to its services. Stripe shares this information with us and also uses it to operate and improve the services it provides, including fraud detection. You may also allow Stripe to use your data to improve Stripe’s biometric verification technology. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy. Stripe retains a copy of all data submitted as part of the verification. You can delete your data from Stripe’s servers or withdraw your consent by visiting https://support.stripe.com.
Prices and Fees
Registration on the Website is free of charge. Advertising accommodation units is charged, and the price depends on the chosen advertizing package..
All prices listed on the website are retail prices and are expressed in euros. The Seller is not subject to VAT, and VAT is not calculated based on Article 90, Paragraphs 1 and 2 of the Croatian VAT Act (Official Gazette No. 73/13).
The Seller is authorized to change the prices of advertising packages without prior notice. Additionally, the Seller is authorized to determine a price lower than the regular price for a particular advertising package and/or all advertising packages without prior notice, as well as for a specific payment method, including promotions, benefits for a certain group of Users, and seasonal discounts.
All financial transactions between the contracting parties will be processed through an electronic payment manager (“Stripe”) integrated into the Website. By using Stripe, you confirm that you have read and accepted the relevant sections of the Terms of Use related to that service, as well as Stripe’s terms of use and privacy policy.
Payment
- The User can pay for the services available on Forworacco using Visa, Mastercard, and Visa Premium payment cards or through SEPA direct debit if it suits them better or if they do not have acceptable debit or credit cards.
- By specifying the payment method during the purchase, you confirm to the Seller that you are authorized to use the payment method you specified and that all payment information you provided is accurate and precise. You also authorize the Seller to charge you for the Services using your payment method.
- The services available on Forworacco are charged as one-time payments or as subscription services, depending on the selected advertising package. In the case of purchasing a subscription package, you authorize recurring charges, and payments to the Seller will be made in the manner you selected and at the intervals you accepted until you cancel the subscription for the respective Service. You must cancel the services before the next billing date to avoid being charged for the continuation of services.
- By authorizing a subscription, you authorize the Seller to store your payment instrument and process such payments as electronic debits or fund transfers or as electronic withdrawals from the designated account (for SEPA direct debit payments) or as charges to your designated account (for credit cards or similar payments) (collectively, “Electronic Payments”).
- You also allow the Seller to use any updated account information related to the selected payment method provided by your bank or a particular payment network. You can manage stored payment methods in your dashboard. You commit to promptly updating payment method information in case of any changes so we can process transactions. If you request us to stop using your payment method and do not offer us an alternative payment method after we notify you to do so within a reasonable time frame, we may cancel your paid service for a good reason. Changes to payment accounts will not affect charges billed before the expiration of a reasonable period during which we could respond to payment account changes.
- If your selected payment method is SEPA direct debit, you declare and guarantee that your registered bank account is in your name and that you are authorized to register and use that bank account as a payment method. By registering or selecting your bank account as a payment method, you authorize the Seller to initiate one or more debits for the total subscription amount from your bank account (and to initiate one or more credits to your bank account as needed to correct errors, issue refunds, or for a similar purpose) and authorize the financial institution where your bank account is located to refuse such debits or accept such credits. You understand that this authorization will remain in full force until you remove the bank account information from your Forworacco account. By registering or selecting a bank account as a payment method, you confirm that you have read and understood these Terms and that you agree to them.
- Subscription fees are generally charged in advance for the corresponding subscription period. If any account is returned unpaid or any credit card transaction is declined, Forworacco reserves the right to charge any applicable return, decline, or insufficient funds fees. By accepting these terms of use, the User gives his/her irrevocable consent for the Seller to process any such payment as an electronic payment using stored payment method information. In the event that certain amounts were not previously processed for any reason, the Seller is entitled to charge the stored payment method at once for all previous billing periods for unprocessed amounts.
- If a certain amount is not charged to the registered payment method, we will send you a notice that we have not received the full payment amount on time. In that case, we have the right to suspend or cancel the Services if you do not make full payment in a timely manner. Cancellation or suspension of Services due to non-payment may result in the termination of the right to access the account and advertising package content, as well as the termination of the User account and deletion of all active listings.
Promotional Code
A promotional code is a benefit that the Seller may offer to all customers or to customers who meet or have met certain promotion criteria.
A promo code may be available to the Customer on the homepage Forworacco.com or in the advertisement section of the website at https://forworacco.com/listings/in the form of banners, news, on the Seller’s social networks, etc., or the Seller may deliver it directly to the Customer.
How to use a promotional code:
- Place the desired item in the cart
- Enter the promotional code in the ‘Add a coupon’ field on checkout page and
- Click apply
After the Customer applies the promotional code, its value is automatically deducted from the order price, and the Customer can continue with the purchase by clicking the “Place order” button.
Liability and Compensation for Damages
Liability of the Seller for issues for which legal liability cannot be excluded or limited will not be excluded or limited, and the rest of these Terms of Use are subject to this provision.
42. Liability for the compliance of advertising services with the advertising contract exists under the conditions described in this article.
The customer is obligated to inform the Seller of any non-compliance with the content of the advertising package or the advertising contract within two months from the day the defect was discovered.
If non-compliance with the contract is determined, the Seller may have one of the following obligations at the customer’s choice:
a) Remove the non-compliance
b) Reduce the price or refund part of the amount paid for the period for which the existence of non-compliance is recorded
The customer may terminate the advertising contract only if they have previously given the Seller an additional reasonable period to fulfill the contract.
The customer may also terminate the contract without providing an additional period if, after notifying the Seller of the defects, the Seller communicates that they will not fulfill the contract or if it is evident from the circumstances of the specific case that the Seller will not be able to fulfill the contract even within the additional period, as well as in the event that the customer cannot achieve the purpose for which they concluded the contract due to the Seller’s delay.
If the Seller does not fulfill the contract within the additional period, it is terminated by operation of law, but the customer may maintain it if they immediately declare to the Seller that they are keeping the contract in force.
43. The Company provides the Website and services “as is” and “as available.” All conditions, terms, representations, and warranties not expressly stated in these Terms of Use are excluded.
44. The Company makes no warranties, conditions, guarantees, or representations regarding the Website or services about the completeness or accuracy of any advice and information contained, sent, or received from the Website or any website linked to it; regarding any result or outcome of using the Website or Services, or that any of them will meet your requirements; or that the Website or Services and content on the Website or the server that makes it available are free from errors or viruses or other harmful components or that your use of the Website will be uninterrupted, timely, secure, or error-free.
45. All purchases through the Seller’s website are made entirely at your own risk. To the greatest extent permitted by applicable law, the Company and its agents, directors, investors, and employees exclude all liability for any claims, demands, damages, losses, costs, and expenses arising from or in any way connected with any agreement or any other arrangement that Users may have made in connection with this Website or the User’s use of the Website.
46. You rely on information provided by other Users at your own risk. The Company does not control, review, agree with, approve, or verify the availability, condition, or nature of the advertised accommodation unit, nor the accuracy, currency, truth, or completeness of information provided by Website Users. When using the Website, you should take precautions, exercise common sense, and practice safe trading.
47. You agree to indemnify the Company in case of any claims, liabilities, damages, losses, and costs, including, without limitation, reasonable legal and accounting fees, arising directly or indirectly from your breach of any of your obligations under these Terms of Use.
48. Without limiting any other remedies available to the Company under law or these Terms of Use, the Company may, at its discretion, suspend or terminate your account if it suspects you have engaged in fraudulent, illegal, or inappropriate activity or activity that violates these Terms of Use, in connection with the Website and the provided service. The Company may remove and/or prohibit ads you have uploaded.
49. If you are suspected of using the Website or our Services directly or indirectly to engage in any unlawful or criminal act, we will not hesitate to forward your full information and IP address to the police. Please see our Privacy Policy.
Use of Other Users’ Data
The Company provides Users with limited access to the contact information of other Users for the purpose of providing its services. You agree that under no circumstances will you disclose personal data about another User to any third party without obtaining our prior consent and the consent of the other User. You also agree to respond to any inquiries as soon as possible and ideally within 48 hours of receiving them.
You agree that with respect to identifiable information that can reveal the identity of other Users, which you obtain through the Website or through communication via the Website or transactions facilitated through the Website, and unless the other user agrees otherwise in writing, you will use such information solely and exclusively for communication related to the Website during the use of services offered through the Website, for complaints, and in accordance with applicable laws and regulations, including without limitation the Data Protection Act.
The Company does not tolerate spam or unsolicited commercial communication, and Users must not establish unsolicited contact with other users of the Website, except as expressly provided by these Terms of Use.
We reserve the right to monitor messages sent via the Website for the purposes of research, training, or identifying any violation of these Terms of Use.
Violation
- The Company has the right to limit your activity on the Website, immediately issue a warning, suspend or terminate your User account/registration, or any of the User’s posted accommodation units, and refuse to provide any Service to the User without prior notice for any of the following reasons:
a) The User violates these Terms of Use;
b) if the Company cannot verify or confirm the authenticity of the User information provided to it:
c) if the Company believes that the User’s actions may cause liability for the Website or financial loss to the Company;
d) if the Company at its sole discretion believes that it is in the best interest of the Website and other Users.
TERMINATION OF ADVERTISING SALES CONTRACT
- Unilateral Termination of Advertising Contract: In cases where the Customer is a consumer, meaning not a merchant or legal entity, they have the right to unilaterally terminate the distance selling contract within 14 days without stating a reason.
In the case of service contracts, as well as in the case of contracts for digital content that is not delivered on a physical medium, the period begins on the day of contract conclusion.
The Customer does not have the right to unilaterally terminate the contract if the service contract has been fully performed by the trader and the performance has begun with the consumer’s explicit prior consent and with their confirmation that they are aware that they will lose the right to unilateral termination of the contract from this section if the service is fully performed.
They also have no right to unilaterally terminate the contract if the subject of the contract is the delivery of digital content that is not delivered on a physical medium, if the performance of the contract has begun with the consumer’s explicit prior consent and with their confirmation that they are aware that they will thereby lose the right to unilateral termination of the contract.
If, at the Customer’s request, the execution of the service began during the period for unilateral termination of the Contract, the Customer is obliged to pay the Seller an amount proportionate to what was delivered until the moment the Customer informed the Seller of the unilateral termination of the Contract.
The remaining amount of the refund will be paid to the Customer without delay, and no later than 14 days from the day the Seller received the decision on unilateral termination of the contract.
The refund will be made in the same manner in which the Customer made the payment.
To exercise their right to unilateral termination of the contract, the buyer must notify the Seller of their decision to terminate the contract with an unequivocal statement sent by post (Sharing j.d.o.o., Svetonedjeljska 48, 10431 Sveta Nedjelja) or via email at support@forworacco.com, in which they will state their name and surname, address, phone number, or email address, and the number of the active subscription they are canceling, which is available to them in their user interface.
The buyer can also use the attached sample contract termination form from Annex 1 of these Terms of use or the Unilateral Contract Termination Form available at https://forworacco.com/unilateral-cancellation-form
The Seller will send the Customer a confirmation of receipt of the Unilateral cancellation form of the contract without delay by email to the address provided on the form.
- Your Cancellation of the Advertising Contract. In addition to the right to unilateral termination of the contract within 14 days from the date of the distance contract, you can cancel the advertising service for the subscription package later at any time by, sending a cancellation request to support@forworacco.com, or via a link that will be available in every payment confirmation you receive by email from Forworacco.
The cancellation of your service will take effect within 24 hours of receiving the cancellation request for the contract.
In the event of subscription cancellation, the customer is entitled to a refund under the following conditions:
a) Full refund for the current billing period
If the customer has paid for the advertising package and has not uploaded a listing related to the package Forworacco during the current billing period, he/she is entitled to a full refund for the billing period in which he/she canceled the subscription. The billing period is 30 days from the date of advertizing package purchase, and in the case of a recurring subscription billing model, it renews every 30 days.
The seller is not obliged to refund for previous billing periods that have been charged, if the Customer did not cancel the subscription during their duration.
b) Partial refund amount for the current billing period
The customer is entitled to a partial refund amount if the advertisement with the advertising package content is active for less than fifteen calendar days in the billing period. In that case, the buyer is refunded an amount proportionate to what was not delivered in the remaining number of days of the billing period, counting from the date of subscription cancellation. This means the following: if you purchased an advertising package at a price of 10.00 Eur and activated the ad on 03.05., and canceled the subscription on 13.05., you will be refunded the amount for the remaining 20 days of the billing period, (0.33 Eur/day x 20 days = 6.60 Eur)
c) No right to a refund
The customer is not entitled to a refund if it is a purchase of a one-time payment package after the expiration of 14 days, and if the advertising subscription package and the accompanying listing are active on Forworacco for fifteen or more calendar days of the billing period.
The refund will be paid to the customer without delay, and no later than 14 days from the day the Seller received the subscription cancellation.
The refund will be made in the same manner in which the Buyer made the payment.
Final Provisions
- Out-of-court Settlement of Consumer Disputes. In the event of a dispute, the Seller and the consumer, i.e., the Host legal entity and the Guest consumer, will resolve the dispute amicably, and if not possible, the court with subject matter and territorial jurisdiction in the Republic of Croatia will be competent, applying Croatian law.
Dispute resolution is possible before other mediation centers.
Consumer disputes can be resolved via the European Commission’s ODR platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR
All Users irrevocably agree that Croatian courts have jurisdiction to resolve any disputes or claims arising from or related to the Terms of Use and any documents referred to therein.
- Notice of the Method of Submitting Written Consumer Complaints. Consumers can send their complaints pursuant to Article 10 of the Croatian Consumer Protection Act to the Sell er via email at support@forworacco.com or by post to the address: Svetonedeljska 48, 10431 Sveta Nedjelja, Croatia
When submitting a complaint that is not sent by email, it is important to provide accurate information about your name and surname and address so that the Seller can deliver a response to you within the legal deadline.
The Seller must legally respond to the consumer’s complaint in writing no later than 15 days from the date of receipt of the complaint.
Privacy. The website has a Privacy Policy that is an integral part of these Terms of Use. Before using the Website, you are required to read and accept the Privacy Policy.
Intellectual Property. The Website and all intellectual property belonging to or associated with the Company, including any trademark or trade name, logos, and software, as well as all content on the Website (including, but not limited to, text, graphics, videos, music, sound, links, and software), is and remains at all times the property of the Company and/or used under license from suppliers and is protected by international treaty provisions and global copyright laws, and you agree not to infringe any such rights in any case.
Unless expressly permitted by these Terms of Use, you may not copy, reproduce, distribute, download, republish, transmit, display, adapt, modify, create derivative works, or otherwise extract or reuse any content in any way or any medium (including other websites) without our prior written consent. Nor do we grant you any express or implied right under any of our trademarks, copyrights, or other proprietary rights.
The company logo and any other image on the Website bearing the Company’s name are trademarks of the Company. They may not be used without our prior written consent.
All information and content you upload or otherwise send to the Website or the Company or other Users must not infringe on the intellectual property rights of third parties.
All information and content that you upload or otherwise send to the Website or to the Company or to other Users must not infringe upon any third-party intellectual property rights or any other legal rights. You agree and warrant that you own or have permission from the owner to use any data or content that you enter or send in the manner and for the purpose in which you enter or send it.
When you upload or send information or other content to or through the Website, you grant the Company a worldwide, non-exclusive license which does not imply a license for reproduction, editing, transmission, and publication of data or content for the purposes of these Terms of Use.
Third-Party Rights
The Terms of Use and the documents referred to in them are made for the benefit of the parties and their successors and are not intended to be enforced or to benefit anyone else.
We Are Not an Agency
Nothing in these Terms of Use is intended to, or will be deemed to, create a partnership or joint venture of any kind between any parties, nor does it make any party an agent of the other party for any purpose. No party will have the authority to act as an agent or otherwise bind the other party.
No Waiver
The failure of any party to enforce any provision of these Terms of Use will not be interpreted as a waiver of that provision and will not affect its right to enforce that provision.
No Assignment, Transfer, or Subcontracting
These Terms of Use are binding on the parties, and no party may assign, transfer, subcontract, or otherwise deal with any of its rights and obligations under this agreement without the prior written consent of the other party.
If you have any questions or inquiries regarding any of the services or products mentioned, please contact us at support@forworacco.com
Hrvatski